Yes, our products are formulated and packaged in Italy.

Yes, our products are natural, made in Italy and cruelty-free.

Our products are all cruelty-free.

The only two non-vegan lines are the snail slime line, the donkey milk line and the collagen line.

Yes, our products are dermatologically tested.

You will find the ingredients (INCI) inside the data sheet of each individual product and on each package.

The period of time within which the product, once opened, can be used is indicated by the PAO (Period After Opening), generally expressed in months.

For every purchase you make, you will receive free samples.

If you want to receive a particular sample, indicate it in the notes or write to us on WhatsApp at +39 3519939197.

Online on our website or in our showroom in Voghera (PV).

• Orders received by 1pm are processed the same day.
• The order is then delivered within 1-4 working days, depending on the area.

No shipments are made on Saturdays and Sundays.

Once the order has been processed you will receive an email with the tracking of your order.

We are sorry that you want to cancel your order!

Call us or write to us on WhatsApp at +39 3519939197 or at info@jomaisonjo.it.

We can only cancel orders that have not yet been shipped. For orders already shipped, see our return policies.

Call us or write to us on WhatsApp at +39 3519939197 or at info@jomaisonjo.it telling us information about your situation and your order number.

• Call us or write to us on WhatsApp at +39 3519939197
• Write to us at info@jomaisonjo.it and we will make the changes

Our intervention always occurs if the order has not already been processed, in which case you will be charged modification costs.

Write the detail in the notes.

If you want to include a particular message inside the package, indicate it in the notes or write to us on WhatsApp at +39 3519939197.

Call us or write to us on WhatsApp at +39 3519939197 or at info@jomaisonjo.it and we will register your order.

We ship worldwide.

• Free for orders over €150 (only in Italy)
• Cost of €5.99 for orders under €150
• Cost of €15 for European Union countries
• Cost €15 for the UK
• Cost of €20 for the United States
• Cost of €32 for Switzerland
• Cost of €50 for the rest of the world

For further information, consult the page https://jomaisonjo.com/pages/spedizioni-e-resi

Yes, among others, the cash on delivery payment method is also available with the addition of a commission.

We ship with GLS.

• If the product has not been opened or used, you can return it to us and we will charge you the return shipping costs, refunding you the cost of the product.
• If the product has been opened you can return it, but we will not refund the cost of the product.

Call us or write to us on WhatsApp at +39 3519939197 or at info@jomaisonjo.it and we will solve the problem.

Transactions with Visa, MasterCard, Maestro, American Express, Union Pay, Apple Pay, Google Pay, Shop Pay, PayPal, Satispay, Klarna, Bank Transfer and Cash on Delivery are accepted.

• Monday to Friday from 9:00 to 18:00
• Saturday from 9.30 to 12.30 and from 15.30 to 19.00

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