Products
ARE YOUR PRODUCTS MADE IN ITALY?
Yes, our products are formulated and packaged in Italy.
ARE YOUR PRODUCTS NATURAL?
Yes, our products are natural, made in Italy and cruelty-free.
ARE YOUR PRODUCTS VEGAN AND CRUELTY-FREE?
Our products are all cruelty-free.
The only two non-vegan lines are the snail slime line, the donkey milk line and the collagen line.
ARE YOUR PRODUCTS DERMATOLOGICALLY TESTED?
Yes, our products are dermatologically tested.
WHAT ARE THE INGREDIENTS USED?
You will find the ingredients (INCI) inside the data sheet of each individual product and on each package.
HOW LONG IS THE SHELF LIFE OF A PRODUCT ONCE OPENED?
The period of time within which the product, once opened, can be used is indicated by the PAO (Period After Opening), generally expressed in months.
IS IT POSSIBLE TO RECEIVE FREE SAMPLES?
For every purchase you make, you will receive free samples.
If you want to receive a particular sample, indicate it in the notes or write to us on WhatsApp at +39 3519939197.
WHERE CAN I BUY JO.MAISON.JO PRODUCTS?
Online on our website or in our showroom in Voghera (PV).
Orders
HOW LONG DOES MY ORDER BE PROCESSED?
- Orders received by 1pm are processed the same day.
- The order is then delivered within 1-4 working days, depending on the area.
No shipments are made on Saturdays and Sundays.
HOW CAN I TRACK MY ORDER?
Once the order has been processed you will receive an email with the tracking of your order.
CAN I CANCEL MY ORDER?
We are sorry that you want to cancel your order!
Call us or write to us on WhatsApp at +39 3519939197 or at info@jomaisonjo.it.
We can only cancel orders that have not yet been shipped. For orders already shipped, see our return policies.
MY ORDER NEVER ARRIVED. WHAT CAN I DO?
Call us or write to us on WhatsApp at +39 3519939197 or at info@jomaisonjo.it telling us information about your situation and your order number.
I HAVE ENTERED THE WRONG DATA. HOW CAN I DO?
- Call us or write to us on WhatsApp at +39 3519939197
- Write to us at info@jomaisonjo.it and we will make the changes
Our intervention always occurs if the order has not already been processed, in which case you will be charged modification costs.
I MUST COMMUNICATE ADDITIONAL INFORMATION TO THE ORDER. HOW CAN I DO?
Write the detail in the notes.
THE ORDER I PLACED IS A GIFT. HOW CAN I COMMUNICATE THIS?
If you want to include a particular message inside the package, indicate it in the notes or write to us on WhatsApp at +39 3519939197.
I CAN'T ORDER FROM THE SITE. HOW CAN I DO?
Call us or write to us on WhatsApp at +39 3519939197 or at info@jomaisonjo.it and we will register your order.
Shipping and Delivery
WHERE DO YOU SHIP?
We ship worldwide.
HOW MUCH DO SHIPPING COSTS?
- Free for orders over €150 (only in Italy)
- Cost of €5.99 for orders under €150
- Cost of €15 for European Union countries
- Cost €15 for the UK
- Cost of €20 for the United States
- Cost of €32 for Switzerland
- Cost of €50 for the rest of the world
For further information, consult the page https://jomaisonjo.com/pages/spedizioni-e-resi
CAN I PAY ON DELIVERY?
Yes, among others, the cash on delivery payment method is also available with the addition of a commission.
WHICH COURIER DO YOU SHIP WITH?
We ship with GLS.
Returns and Refunds
WHAT ARE YOUR RETURN POLICIES?
- If the product has not been opened or used, you can return it to us and we will charge you the return shipping costs, refunding you the cost of the product.
- If the product has been opened you can return it, but we will not refund the cost of the product.
WHAT DO I DO IF MY PACKAGE ARRIVES DAMAGED?
Call us or write to us on WhatsApp at +39 3519939197 or at info@jomaisonjo.it and we will solve the problem.
More information
WHAT TYPE OF PAYMENT DO YOU ACCEPT?
Transactions with Visa, MasterCard, Maestro, American Express, Union Pay, Apple Pay, Google Pay, Shop Pay, PayPal, Satispay, Klarna, Bank Transfer and Cash on Delivery are accepted.
WHAT ARE THE OPENING HOURS OF YOUR SHOWROOM?
- Monday to Friday from 9:00 to 18:00
- Saturday from 9.30 to 12.30 and from 15.30 to 19.00
HOW CAN I ALWAYS STAY UPDATED ON JO.MAISON.JO NEWS?
Sign up for our newsletter and you will receive all the preview news on our products and special offers via email.
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